When i orderd my drum kit from Musicians friend, it just wasent right from the start. When i got my boxes, i only got one box. So i called and they said ,oh ok, we’ll send it out with next day shipping. I thought it was just a simple mistake, so i let it go. Then when i got the 2nd box, i took it all out, and i looked into the bass drum, and it was cracked! Two hge splits in the wood ply’s. I was so pissed. I called them, and they didnt even do anything about it. I asked for a replacement bassdrum, and they told me that they no longer made that kit. So i just mended the cracks myself. But then my friend who also orderd a kit from MF, also got a cracked bass drum. He returned and reorded his kit 3 times, and each time he got a cracked bassdrum.
Lesson of the story: DONT ORDER FROM MUSICIANS FRIEND!
I’ll be glad to contact Musicians Friend to see if we can help iron out this problem. Email as much pertinent info to me at email@example.com and I’ll see what we can do—no promises of course! Send me as much identifying info as possible: order/invoice number, date of purchase, date of receipt, check number, etc.
Sounds as though you need to get in touch with someone higher up at MF. Dealing with the “counter” personnel often gets one nowhere. I have had reasonably good experience with MF, albeit I typically am only ordering hardware or cymbals through them; and then only because of some good pricing.
To be honest, I wouldn’t be comfortable buying a drum set or cymbals mail order, unless it’s a highly collective snare drum, or something along those lines. Otherwise, I always want to spend some time tuning and testing before I buy a drum set or cymbal. The instrument is just way too personal for me to pick one off a shelf without hearing it first. But I could see ordering hardware, electronic percussion, microphones, heads, and sticks mail order. Still, I love hanging around a drum shop shooting the breeze, and like the instant gratification of walking out with exactly what I want rather than waiting for UPS to deliver a shipment. Just my two cents.
Well said Andy. I couldn’t agree with you more. I love hanging around my local music store’s drum department. I used to pastor at a church close to a GC, and would go by and hang out every Sunday after church for three years. Since my wife and I relocated back to our home church that is 30 minutes away, and out of the way, we only get to visit the store about twice a month. I too love that gratification of trying out instruments and taking them home with me that same day, because choosing an instrument is very personal for me as well. But, I still mail order things like hardware or drum heads that my local drum shop might not have in stock when I need it.
Generally speaking, I do approach mail order with some trepidation. However, if I can shave $50 to $100 off of the price of a cymbal that I already have a pretty good idea as to how it will sound - so be it. (Think Paiste 2002s for example.)
I have had pretty good look with mail order items. Some sour notes (eventually rectified) but overall some very good luck.
I wouldn’t recommend someone buying a drum or cymbal on line unless they absolutely knew what they were ordering.
And yes, I know each instrument has its own characteristics. You might end up with something you really like.
Thank you for posting that story, I was actually just getting ready to order my kit from MF. long story short, I checked my email, ended up here, and read this feed. you probably spared me some unneeded angst and frustration. Believe it or not I WAS (emphasis on the past tense) going to order the 805’s too. not anymore. I’ll wait till I find a good kit at guitar center or something. Thanks again!