Frequently Asked Questions (FAQ)

Subscriptions

Subscribe

Subscribe to DRUM! Magazine online at DRUMmagazine.com/subscribe or by mailing your order to:

  • DRUM!
  • P.O. Box 460849
  • Escondido, CA 92046-9771

Note: A subscription may not include access to any issues made available before you subscribed.

Gift Subscriptions

You may give a gift subscription online at DRUMmagazine.com/gift. Gift cards are included with the order acknowledgment and mailed to donors 3 to 4 weeks after the order is processed.

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Manage Your Subscription

Contact Subscription Services

Email drum@pcspublink.com or call toll-free 1-888-DRUM-MAG from 8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday.

Change Of Address

You can change your address easily by logging into the customer service portal (How?). Once logged in,

It is important that you enter your name and address exactly as they appear on your mailing label. Be sure you have not typed the letter “O” instead of the number “0” (zero) or the letter “l” instead of the number “1” (one).

Renewals

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address.

Renew your subscription by logging onto the customer service portal (How?). Or you may request to renew your subscription by mailing your order to:

  • DRUM!
  • P.O. Box 460849
  • Escondido, CA 92046-9771

Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.Renewal orders should be received at least 8 weeks prior to subscription expiration to assure your magazine will be delivered without an interruption in service.

Cancellation

You may cancel your subscription online, or write "cancel" on your invoice. A refund will be issued for all the remaining copies that haven’t been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.

If you purchased your subscription via an agency, direct your refund request to the agent.

Logging onto the customer service portal

Have your customer # or Inet # handy to access your account. Visit https://subscribe.pcspublink.com/Wbsis/Default.aspx?pub=DRUM. If you have not registered before, log in with customer # or Inet # and postal code.

If you are unable to log into your account, you can email us at drum@pcspublink.comfor assistance.

Where do I find my customer #?

Your customer # is printed on the mailing label of your issue of DRUM! magazine.

Where do I find my Inet #?

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Delivery

Your first issue arrives 4 to 6 weeks after receipt of your subscription order. DRUM! is published monthly. Each issue will arrive as early as the middle of the previous month of the current issue date or possibly the end of the first week of the issue date. For example, if you are waiting to receive your April issue, you might receive it by late March or not until mid April.

If it doesn’t, we may have an incorrect address on file or we may not have received your payment. Log onto your account on the customer service portal (How?) to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Postal delivery delays due to severe weather

If none of the above applies, you can report the missed issue by emailing drum@pcspublink.com. We will extend your subscription to compensate for the missed issue.

Damaged Issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You can file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, you can report a damaged issue online. We will extend your subscription to compensate for the damaged issue.

Duplicate Copies

If you are receiving duplicate copies it is possible you have two active accounts. Please locate the account number on each issue mailing label and email us (drum@pcspublink.com) with your request, including both account numbers and indicating which one you would like to retain. We will combine both subscriptions into one and extend service accordingly. Your new expiration date will appear on your magazine mailing label.

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Billing

New Subscriptions

If you’re a new subscriber, your bill will arrive in approximately two weeks after we process your subscription order. Your prompt payment will ensure that your subscription continues without interruption. And, paying on the first bills saves trees. If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.

International Rates

Canadian and International subscribers will be charged an additional $15 and $35, respectively, per year for shipping.

Payment

You can safely and conveniently pay your bill online using your credit card. We accept Visa, Mastercard, American Express, Diner’s Club and Discover.

Checks and money orders may be mailed to:

  • DRUM!
  • P.O. Box 460849
  • Escondido, CA 92046-9771

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Digital Edition

Downloading DRUM!’s Digital Edition App

The digital edition app provides easy access to subscriptions and automatically updates when new issues are released. The app also includes a built-in store for purchasing subscriptions. Only purchased titles are displayed individually.

Accessing Your Digital Subscription

Log onto the customer service portal (How?). Once logged in, choose a password that you can use to access digital editions online, or on mobile devices such as iPhone, iPad, and Android phones and tablets

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Copyright & Permissions

DRUM! is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, you can contact us in writing at:

  • DRUM!
  • Permissions and Reprints
  • 95 South Market Street #430
  • San Jose, CA 95113-2312

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