Ever since D’Addario took over ProMark last year, the stick company has completely turned its overall product and customer service quality around. This is a result of D'Addario's implementation of LEAN manufacturing training for employees and $1 million of capital investments in new, state-of-the-art machinery.
"The changeover to a LEAN culture, coupled with D’Addario’s extensive engineering, marketing, and distribution resources, has afforded ProMark remarkable new growth opportunities” said Rick Drumm, President of D'Addario & Company. “In addition, ProMark’s customer service is now up to D’Addario standards. If a customer places an order in by 4:00 pm, it will ship the same day. This is one more example of our dedication to an extremely high level of customer satisfaction."